Account deletion

How to request deletion

Use the account-deletion request form in Help, or email support@sirflorist.com from the email address associated with your account.

Please include enough information for us to locate the account without sharing passwords or one-time codes.

Verification before action

To protect your account, we may ask you to verify your identity or account ownership before processing a deletion request.

Submitting a request does not delete data automatically; a support team member must first review it.

What may be retained

After an approved request, we will assess and remove or anonymise eligible account information. Some information may need to be retained for legal, fraud-prevention, payment, dispute, tax, or record-keeping reasons.

If any information cannot be deleted immediately, we will explain the applicable reason when we respond to your request.

Need help with a different account issue?

If you only need to update a phone number, email address, order detail, or notification preference, please contact customer care instead of requesting deletion.