Refund Policy

If something is not right

If an order arrives damaged, materially different from what was confirmed, or cannot be delivered as agreed, contact support@sirflorist.com with your order details and supporting photos where available.

We will review the issue with the relevant maker or delivery partner and explain the available resolution.

Cancellations and changes

Many Sirflorist items are fresh, personalised, or prepared to order. Cancellation and change requests are therefore time-sensitive and may not be possible once preparation or dispatch has begun.

Contact us as early as possible. Where a cancellation is accepted, any refund will be assessed based on the order stage and applicable costs.

Refunds and replacements

Where a refund, replacement, credit, or other resolution is approved, we will communicate the next step clearly. Approved refunds are generally returned through the original payment route where feasible.

Processing times can depend on the payment provider, bank, maker, or delivery investigation. This draft does not guarantee a fixed processing period.

Getting help

Please include your order number, delivery date, and a short description of the concern when you contact support. We will handle each request with care and aim for a fair outcome.